Hi! I’m Mollie. I worked as a CNA through out nursing school and after getting my bachelors spent another 5 years as a med/surg nurse before transitioning into the world of CX. (Want to know why I changed careers?)
Now instead of advocating for the patient I advocate for the human user. By working in a diverse high stress hospital setting for years I earned empathy, emotional intelligence, research effeciency, and grace under pressure which I now use to help others create clean, accessible, delightful human experiences.